We hope you are happy with the purchase you've made, however for if any reason you'd like to return your item please read the following policies before emailing contact@edgylittlepieces.com if contacted via Instagram/Facebook DM, we may not respond.

 

PLEASE NOTE: SALE ITEMS ARE EXCHANGE ONLY. In the event we cannot provide you with an exchange, a credit note will be issued.

 

 From the date your goods are delivered, you have 14 days to return. The 14 days begins on the date of delivery, and the return must be back in our hands by day 14. Unfortunately there are no exceptions for this. If you are unsure when your item was delivered please contact us via email and we can check this for you.

Any goods delivered back to us after the 14 days will be given the option of credit note, exchange or the item returning to you at your cost..

 

All refunds exclude the original postage fee, and you as the buyer are responsible to pay for returns shipping. If for any reason we offer to reimburse returns shipping, this will be credited to you in the form of a returns label.

 

Returns/exchanges can be made on all items within 14 days (excluding face masks, jewelleries or items sold as faulty/misfit) providing the items are in brand new, unworn and unaltered condition. Refunds exclude the original £5 postage fee, If any items come back that have clearly been washed or tampered with, the refund request will be rejected.

In the event that your parcel may have gone missing in transit, you must contact us within 30 days of the last scan in order for us to submit a claim with the courier. Failure to contact us within this timeframe will result in the customer taking responsibility for any missing goods.

If you purchase a pre-order item, the product will be dispatched when it is in stock and available. Please note that if you purchase any additional items along with the pre-order item, every item will be dispatched together.

If you select Tracked24 shipping at checkout with a pre-order item, your order will be dispatched with Tracked24 shipping when the pre-order becomes available. This may up to 3 weeks after purchase however we always give a rough estimate of dispatch dates on our website.

 

For next day delivery orders, please purchase weekdays before 2pm. 

If your order is purchased after 2pm, or on a Saturday or Sunday, the order will be shipped on the next working day. Please bare in mind that if you order on the weekend the next available shipping day is Monday so you will receive it on Tuesday. 

 

Returns received after the 14 day deadline will be rejected & subsequently sent back to the buyer with no refund. We recommend not wearing fake tan or make up when trying on goods, as any items that have marks/stains/damage will not be returnable, and you will not be liable for a refund if they are returned and found in this condition.

 

INTERNATIONAL ORDERS:

 

You will be subject to customs and duties if you are buying from outside of the UK. You will receive an email from our chosen International couriers EVRI international or DPD with a link to pay the fee. This may go into your junk/spam folder so please check after your order has been dispatched. If you do not pay the fees, the order will be returned to us and you will have the option to re-purchase shipping or be refunded excluding shipping.

WE DO NOT OFFER EXCHANGES ON INTERNATIONAL ORDERS.

If you wish to return your products from outside of the UK, you are responsible for the shipping back to us and any customs that we are charged will be deducted from your refund. In the event that your parcel may have gone missing in transit, you must contact us within 30 days of the last scan in order for us to submit a claim with the courier. Failure to contact us within this timeframe will result in the customer taking responsibility for any missing goods.

For all enquiries please email contact@edgylittlepieces.com, we recommend you email within a week of receiving your products if you'd like to return, as you then have 7 days to post and for us to receive the return.